Follow steps here to check the state of your WD external hard drive in Disk Management:Step 1. Press Windows + R keys, type diskmgmt.msc in the Run box, and click "OK".Step 2. In Disk Management, locate and check the state of your WD external hard drive. Check The State of WD External Hard Disk in Disk ManagementConnect the WD external hard drive to your computer via the USB cable. WD External Disk Not Recognized Hard Drive Not Showing Up SSD Not ShowingSo how to fix these errors and make your WD Passport Ultra external hard drive show up on PC again? Follow through the tutorials below to get rid of this issue immediately. I want to access what's on it.Are there other options? How do I fix this?I don't know the encoding of the drive, I'm afraid I'm not IT savvy. If you need that or any other information, you'll need to instruct me on how to obtain it.P.S Tried it on my old Acer, which also has Windows 10 and can't access it from there either, so it's definitely a Windows thing.Right-click on WD drive which fails to show up and choose "Change Drive Letter and Paths.".Step 3. Press Win + R keys, type diskmgmt.msc in the Run dialog, click "OK" to open Disk Management.Step 2. Don't worry.You can change or add a new drive letter so to make WD passport detectable and accessible again in Windows PC:Step 1. Add New Drive Letter to Make WD Passport External Hard Drive Showing UpApplies to: Fix WD passport external hard drive not showing up due to the drive letter confliction.If your WD displays as "New Volume" with no drive letter in Disk Management, it won't show up in File Explorer.
![]() ![]() Here's how to do it.Step 1. According to a user's feedback on a forum, in this "bizarre way", his computer successfully recognized the external hard drive. Plug WD My Passport Halfway-in-USBThis method is more like a temporary solution. If your files were missing, move to Part 3 and apply reliable data recovery software to bring back all your WD external hard drive data.Fix 3. Mac what partition style for windows 8 bootcampSwitch a USB port/cable and replug it to your computer.If the drive can be read via new a USB cable or on a new PC, then the drive is working fine. Try a Different USB Cable/Port or PCWhen your WD hard drive neither shows up in File Explorer nor Disk Management, you can try to change the USB cable, try another USB port, or a new PC to see if the drive can be read or not.Step 1. When you see your hard drive, push the USB completely into the USB port.It might be unreasonable, but quite a lot of people solved their problem with this trick. Wait for the WD hard drive to show up in File Explorer.Step 3. Formatting My Wd My Passport Ultra Install BUS ControllersWhenSo the best way is to update its driver via the following three paths:#1. Update WD External Device Driver & Reinstall BUS ControllersWhen the WD Passport drive is not working, it might be caused by the outdated device drivers. If the WD passport is not detected either on your current or the new PC, replace the WD drive with a new one.Fix 5. If the WD Passport drive shows up, it is the damaged USB hub that stops WD from showing up. Reconnect the WD drive via a new USB hub or to a new PC. Right-click the top Value and click "Copy".Step 7. Go to the Details tab, set Property to "Hardware Ids".Step 6. Right-click on Unknown or not working WD external hard drive, select "Properties".Step 5. Find and expand Disk Drivers, Portable Devices, Universal Serial USB Controllers, or Other devices.See if the WD external hard drive is shown as an "Unknown" device.Step 4. Right-click on the Windows icon and select "Device Manager".Step 3. Connect the problematic WD external hard drive to your PC.Step 2. Select "Search automatically for updated driver software", wait for the process to complete.When the Universal USB Bus Controllers are outdated, it may also stop your WD passport from being detected or showing up. Expand Device Manager and right-click the WD My Passport Ultra drive.Step 4. Update WD Device Driver from Device Manager:Step 1. Right-click on the Windows icon and select "Device Manager".Step 2. And everything shall work fine with your WD My Passport Ultra drive.#2. Beyond the Warranty: Send WD external disk for repair in a local repair center Send "Unknown" & Not Detected WD External Hard Disk for RepairIf your WD external hard drive displays as "Unknown" in disk management, the last thing you can try is to send the disk for repair. Restart the computer and Windows will automatically reinstall the USB controllers of your WD drive.After this, you shall be able to visit and access saved data on your WD Passport Ultra drive normally by then. Notice: If the WD external hard drive is still not showing up in both File Explorer and Disk Management after trying all these solutions, send your drive for repair as shown in Fix 3. Expand Universal Serial Bus controllers, right-click on USB controllers of the WD drive, and select "Uninstall device".Repeat to uninstall each USB controller one by one.Step 3. Right-click on the Windows icon and select "Device Manager".Step 2. Since you're going to recover data from an external hard drive, you need to correctly connect the drive to your Windows computer. Professional file recovery software can scan and bring back your files in 3 steps: Recover lost files from WD drive with EaseUS file recovery software.Note that, if you lost some valuable files during the process, don't worry. Open and copy data from your WD hard drive to another storage device as a backup. Get Data Off WD External Hard DriveHere are two ways that you can fully get files from your WD external hard drive: Take the last guide in this part to fully protect your files and make the WD external hard drive viable for saving and editing data again. If you need more space, delete some useless files on it to free up space.3. You'll get a satisfying answer:If you are having a similar issue that WD My Passport external or internal hard drive not showing up on Mac, you can try the following tips as listed here for help: (Some are similar as shown on this page)For a new WD Passport: Connect Passport to Windows 10 PC > Open Disk Management and Initialize Disk > Create a New Partition on WD Passport drive.For a used WD Passport: Connect it to Windows 10 > Open it in File Explorer to use it. People Also AskFor further issues related to the WD passport, check the questions and answers below. Take steps to fix your not showing up WD external hard drive and make it work again without losing any data. These fixes also work to resolve the same issue on all brands of external hard drive, internal hard drive, USB, or SD card.Now, it's your turn. Make Your WD External Hard Drive Show Up and Work NowOn this page, we explained why is WD My Passport Ultra external hard drive not showing up on Windows PC and provided 6 practical fixes for you to follow and make the drive show up again.As a beginner, we suggest that you follow the whole guide one by one. External hard drive contains file system error, bad sectors, or virusFor a resolution, follow to External/Internal Hard Drive Is Not Showing Up in Windows 10/8/7. External hard drive has no drive letter External hard drive is doesn't contain a volume The external hard drive is not connected to the PC correctly Here is a list of major reasons:
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